Frequently Asked Questions
Everything you need to know about bringing Japanese craftsmanship into your home.
Where are your products sourced from?
All our home goods, from ceramics to textiles, are sourced directly from traditional artisans and workshops across Japan, including regions like Mino, Arita, and Kyoto.
How do you ensure fragile items arrive safely?
We use specialized, eco-friendly protective packaging designed for international transit. Each item is double-boxed and cushioned to ensure your ceramics and glassware arrive in perfect condition.
Do you offer international shipping?
Yes, we ship our Japanese home collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your kitchenware items dishwasher and microwave safe?
While many of our modern ceramics are safe for use, traditional handcrafted pieces with gold leaf or specific glazes may require hand-washing. Please check the 'Care Instructions' section on each product page.
What is your return policy for home decor?
We accept returns within 30 days of delivery, provided the items are unused and in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is damaged.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress from our warehouse to your door.